Patients

COVID-19 Update: Following the CDC guidance and in an abundance of caution, your WeCareJax team remains in a hybrid in-office/remote schedule. In person visits are by appointment only. Should you have any questions, don’t hesitate to reach out! 

Connecting patients to providers

WeCareJax helps people who do not have health insurance, cannot afford health insurance, and need specialty medical care.  We have more than 500 specialty physicians who donate their services to patients enrolled in WeCareJax at no cost to the patient or their family.

WeCareJax is a free short-term healthcare program for our uninsured neighbors who live in Duval County and need specialty medical care. It is not a health insurance plan and is not a good substitute for health insurance coverage. All health care services received through WeCareJax are donated through an extensive network of physicians, clinics, laboratories, and hospitals in Duval County.

WeCareJax services start when our office receives a referral from your primary healthcare provider.  Once the referral is received by our office, one of our care coordinators will work with our network of volunteer specialists and hospital partners to schedule the requested appointment.

FAQs

To qualify for participation in WeCareJax patients must meet the following eligibility criteria:

  • Patient must be a resident of Duval County
  • Patient must be uninsured
  • The combined household income may not exceed 200% of the federal poverty guidelines (see the table below)
  • Patient must be referred by a physician or clinician from one of the health safety net clinics or a hospital or emergency department. Once a referral is received, only the WeCareJax coordinator may schedule an initial appointment.

Note: You may be experiencing homelessness or living in Duval County without legal residency status and still qualify for care.

2021 Federal Poverty Guidelines

Family SizeMonthly (200%)Yearly (200%)
1$2,147$25,764
2$2,903$34,836
3$3,660$43,920
4$4,417$53,004
5$5,173$62,076
6$5,930$71,160
7$6,687$80,244
8$7,443$89,316
9$8,200$98,400
10$8,957$107,484

For each additional person over the family size of 10, add $757

The timing of the appointment is based on the specialty physician availability but we work with providers to obtain the next available appointment.

WeCareJax can assist with most medical specialties and can include lab tests, imaging and diagnostic testing.  All services are based on provider availability.

There is not a set enrollment period as treatment plans differ significantly; however, eligibility is reviewed every year at a minimum. Meeting financial eligibility and living in Duval County is a requirement to continue care. 

WeCareJax partners with all of the Duval County free clinics and federally qualified health centers.  JaxCareConnect can help you find the clinic that is right for you. Click here or call (904) 595-7770.

Please bring the following documents with you to your appointment:

  • Official Photo ID
  • One of the following:
    • Copy of pay stubs for the past four weeks
    • Most recent tax return
    • Letter of employment verification with hourly rate from your employer.
    • Letter of support from a shelter or significant other, if you are unemployed

Programs

Care Coordination

Care Coordination

Our dedicated care coordinators provide services to patients who are referred for specialty care from one of our partner primary care clinics.

Health & Wellness

Health & Wellness

Individuals can receive and benefit from regular visits with our Community Health Worker. Patients are able to get assistance with various wraparound services and further address their barriers to obtaining better health.