COVID-19 Update: Following the CDC guidance and in an abundance of caution, your WeCareJax team is working remotely. This change only impacts our interactions in person in the office. Until we are able to safely welcome you in person, we will be using phones, email, and other technology to stay connected. Should you have any questions, don’t hesitate to reach out! We look forward to seeing this challenge through with you.
Patients
Connecting patients to providers
WeCareJax helps people who do not have health insurance, cannot afford health insurance and need specialty medical care. We have more than 500 specialty physicians who donate their services to patients enrolled in WeCareJax.
WeCareJax is a free short-term healthcare program for low-income residents who live in Duval County and need specialty medical care. It is not a health insurance plan and is not a good substitute for health insurance coverage. All health care services received through WeCareJax are donated through an extensive network of physicians, clinics, laboratories, and hospitals in Duval County.
WeCareJax services start when our office receives a referral from your primary healthcare provider. Once the referral is received by our office, one of our care coordinators will work with our network of volunteer specialists and hospital partners to schedule the requested appointment.
FAQs
To qualify for participation in WeCareJax patients must meet the following eligibility criteria:
- Patient must be a resident of Duval County
- Patient must be uninsured
- The combined household income may not exceed 200% of the federal poverty guidelines (see the table below)
- Patient must be referred by a physician or clinician from one of the health safety net clinics or a hospital or emergency department. Once a referral is received, only the WeCareJax coordinator may schedule an initial appointment.
2021 Federal Poverty Guidelines
| Family Size | Monthly (200%) | Yearly (200%) |
|---|---|---|
| 1 | $2,147 | $25,764 |
| 2 | $2,903 | $34,836 |
| 3 | $3,660 | $43,920 |
| 4 | $4,417 | $53,004 |
| 5 | $5,173 | $62,076 |
| 6 | $5,930 | $71,160 |
| 7 | $6,687 | $80,244 |
| 8 | $7,443 | $89,316 |
| 9 | $8,200 | $98,400 |
| 10 | $8,957 | $107,484 |
For each additional person over the family size of 10, add $757
The timing of the appointment is based on the specialty physician availability but we work with providers to obtain the next available appointment.
WeCareJax can assist with most medical specialties and can include lab tests, imaging and diagnostic testing. All services are based on provider availability.
There is not a set enrollment period as treatment plans differ significantly. Eligibility will be reviewed with any significant change in health status but no less than once each year.
WeCareJax partners with all of the Duval County free clinics and federally qualified health centers. A list of locations can be found here.
Please bring the following documents with you to your appointment:
- Valid government-issued ID
- Copy of pay stubs for the past four weeks
- Letter of support from a shelter or significant other, if you are unemployed
Programs
Care Coordination
Care Coordination
Our dedicated care coordinators provide services to patients who are referred for specialty care from one of our partner primary care clinics.
Health & Wellness
Health & Wellness
Individuals can receive and benefit from regular visits with our Community Health Worker. Patients are able to get assistance with various wraparound services and further address their barriers to obtaining better health.
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